Privacy policy
In plain words: what we collect, why, and the choices you have.
This is a draft. Items in dashed boxes, like [contact email], are placeholders to be filled in before the site goes live.
Lithograph is a recorded life-story conversation. You talk with Lily, an AI storykeeper, and the recording is kept safe for your family. This page explains what we collect, why, and the choices you have. We have written it in plain words. If anything is unclear, write to us at [contact email].
Who we are
[Legal company name], [registered address], operates the Lithograph app and website. We are the controller of your personal information.
What we collect
- Your name and how to reach you. Your name, mobile number or email address. We use these to sign you in with a text code or email link, and to send the call link and reminders.
- Your recordings. The video and audio of your conversations with Lily, and the chapters, titles and edits you make. This is the heart of the service and the most personal thing we hold.
- Payment details. Your card is saved and charged by our payment processor, [Stripe]. We see the last four digits, the card type and your receipts. We never see the full card number.
- Your family's contact details. The names and email addresses or mobile numbers of the people you invite to watch, and the dates or conditions you set for them.
- Technical information. Device type, app version, connection quality and crash reports, so the call works and we can fix it when it does not.
How Lily uses your words
Lily is an AI. During a call, your voice and picture are processed by [AI service provider(s)] so that Lily can hear you, understand you and ask her next question. This processing is done to run your conversation. [We do not allow our providers to train their models on your recordings.] Lily says she is an AI at the start of every call. Nothing you say is scored or judged.
Why we use your information
- To run the conversation and keep the recording for you and your family.
- To take payment for the time you talk, and to issue refunds and free retakes.
- To send you the call link, reminders and receipts.
- To keep the service working safely and to fix faults.
- To meet our legal duties.
We do not sell your information. We do not show advertising. We do not use your recordings for marketing.
Who can see your recordings
You decide. A recording is seen only by you and by the family members you invite, at the time you choose: as soon as it is saved, on a date you pick, or after you are gone, through a keeper you name. Lithograph staff do not watch your recordings except when you ask us for help with one, or when the law requires it.
Who we share with
We share information only with the companies that help us run the service: [cloud hosting] for storage, [Stripe] for payments, [AI service provider(s)] for Lily's conversation, and [messaging provider] for text messages and email. Each is bound by contract to protect your information and to use it only for our service. We will share information with authorities if the law requires it.
How long we keep it
Your recordings are kept for as long as your account exists, so they can be passed down. If you delete a recording in the app, it is removed from our systems within [30 days]. If you close your account, we delete your information within [90 days], except receipts and records we must keep by law. Your family's access ends when a recording is deleted.
How we protect it
Recordings and personal information are encrypted in transit and at rest. Access inside Lithograph is limited to the few people who need it to help you, and is logged.
Your choices
- See and download. You can download any recording from the app at any time.
- Change. You can edit what plays, change who can watch, and update your details in the app.
- Delete. You can delete a recording or your whole account from Account. We ask twice, because deletion cannot be undone.
- Ask us. You can ask for a copy of your information, ask us to correct it, or object to how we use it, by writing to [contact email]. We reply within [30 days].
Children
Lithograph is for adults. We do not knowingly collect information from anyone under 18. If you believe a child has used the service, write to us and we will remove their information.
Where your information is kept
Our servers are in [country or region]. If you live elsewhere, your information is transferred there under [the safeguards that apply, for example standard contractual clauses].
Changes to this policy
If we change this policy in a way that matters, we will tell you in the app or by email before the change takes effect.
Contact
[Legal company name]
[Registered address]
[contact email]